At Offiga, we want you to be completely satisfied with your
purchase. If you face any issues, we offer a clear refund and
replacement policy to ensure a hassle-free experience. Please read
our updated policy below.
Eligibility for Refunds or Replacements
Refunds or replacements are only possible under the following
criteria:
-
The product is received damaged in its original packaging.
-
Refunds or replacements must be initiated within 24-48 hours of
receiving the product.
-
Proof of purchase (order number or receipt) and evidence of
damage must be provided.
Non-Refundable Items
Unfortunately, some items cannot be returned or refunded. This
includes:
- Items that have been used, or damaged by the customer.
Request a Refund or Replacement
Refunds are only possible if the product is damaged. No exchanges or
refunds will be issued otherwise. To request a refund:
-
Contact our customer service team at
sales@offiga.com or
+91 859 580 0822
within 24-48 hours of receiving the product, providing your
order number and a description of the issue.
-
We will assess the issue and, if eligible, provide you with
instructions on how to return the item.
-
Once we receive the returned item, we will process your refund
and notify you via email.
Refund Processing Time
If a refund is issued, it will be processed to your wallet. Please
note that it may take up to 7-10 business days for the refund to be
reflected in your wallet balance.
Exchanges
We do not provide exchanges. In case of any issues, please contact
our customer support team at
sales@offiga.com.
Refund
If you receive a defective or damaged item, please contact us
immediately. We will issue a full refund to your wallet or replace
the product.
Shipping Fees
Shipping fees are non-refundable. The customer is responsible for
return shipping costs unless the product is defective or damaged. In
such cases, we will cover the return shipping charges.
Contact Us
If you have any questions regarding our refund and replacement
policy, please do not hesitate to contact us at
sales@offiga.com or
+91 859 580 0822. Our customer
service team is available to assist you with any concerns. Thank you
for shopping with Offiga!
