At Offiga, we want you to be completely satisfied with your purchase. If you face any issues, we offer a clear refund and replacement policy to ensure a hassle-free experience. Please read our updated policy below.

Eligibility for Refunds or Replacements

Refunds or replacements are only possible under the following criteria:

• The product is received damaged in its original packaging.
• Refunds or replacements must be initiated within 24-48 hours of receiving the product.
• Proof of purchase (order number or receipt) and evidence of damage must be provided.

Non-Refundable Items

Unfortunately, some items cannot be returned or refunded. This includes:

• Items that have been used, or damaged by the customer.

Request a Refund or Replacement

Refunds are only possible if the product is damaged. No exchanges or refunds will be issued otherwise. To request a refund:

• Contact our customer service team at sales@offiga.com or +91 859 580 0822 within 24-48 hours of receiving the product, providing your order number and a description of the issue.
• We will assess the issue and, if eligible, provide you with instructions on how to return the item.
• Once we receive the returned item, we will process your refund and notify you via email.

Refund Processing Time

If a refund is issued, it will be processed to your wallet. Please note that it may take up to 7-10 business days for the refund to be reflected in your wallet balance.

Exchanges

We do not provide exchanges. In case of any issues, please contact our customer support team at sales@offiga.com.

Refund

If you receive a defective or damaged item, please contact us immediately. We will issue a full refund to your wallet or replace the product.

Shipping Fees

Shipping fees are non-refundable. The customer is responsible for return shipping costs unless the product is defective or damaged. In such cases, we will cover the return shipping charges.

Contact Us

If you have any questions regarding our refund and replacement policy, please do not hesitate to contact us at sales@offiga.com or +91 859 580 0822. Our customer service team is available to assist you with any concerns. Thank you for shopping with Offiga!